Exchange, Returns, and Refunds Policy
Buyer shall NOT cancel an order if production has already begun. An order may only be terminated by Buyer upon prior written notice
and upon payment of all reasonable and proper termination charges, including, but not limited to, all costs identified to the order or contract incurred prior to the effective date of notice of termination and all charges incurred by Seller in respect of the termination, overhead and other indirect costs, plus a reasonable profit thereon. Seller is authorized to deduct such costs from any deposit previously made by Buyer. American Stalls, LLC reserves the right to cancel all or any portion of this order, without liability to Seller, and by written notice to Buyer, for causes including, but not limited to, acts or demands of the U.S. or any foreign government, or due to fires, strikes, natural disasters, or other causes beyond American Stall’s control, such as major currency fluctuations or war, or in the event Seller commits any act of insolvency, or the fine of any involuntary petition to have the Seller declared a bankrupt. Buyer shall inspect shipment upon receipt of order. Buyer will note any changes, shortages, overages, or damage on the bill of lading. Buyer will contact Seller immediately to file a claim. Photos are essential to file damaged shipment claims. Failure to report and/or note discrepancies or damages on the bill of lading at time of delivery may prevent filing Buyer’s claim. All claims must be made within 24 hours of delivery or such claims will be waived. The failure of Buyer to object in writing to the quantity or condition of any Product sold by Seller within 24 hours of delivery will constitute an acknowledgement that the goods have been accepted and found in good, safe and merchantable condition fit for Buyer’s intended use. Seller does not accept returns or offer refunds on any Product manufactured by Seller and meeting Specifications. Any returns accepted by Seller will be subject to a restocking fee (will vary up to 40%), and Buyer shall be responsible for arranging and payment of return shipping. Any item returned must be in new condition with original packaging and in sellable condition. Products built to Buyer’s specific requirements are considered non- standard. Orders for non-standard items are non-returnable and non-cancelable.
Shipping and Delivery Policy
Delivery shall be by carrier indicated or by best means and in conformity with delivery terms specified on the face of the sales confirmation. Seller may reject any transport presented for loading that it reasonably determines is unsafe or unfit. For custom orders, delivery shall be made approximately 120-150 days from the date of a signed purchase order, signed sales terms and conditions, technical drawing approval, and clearance/receipt of the deposit check. For inventory orders, delivery shall be made approximately 14-21 days from the date of a signed purchase order, signed sales terms and conditions, technical drawing approval, and clearance/receipt of the deposit check. Seller will inform Buyer of an approximate delivery date upon Buyer’s acceptance of these Terms, and of the actual scheduled delivery date as soon as reasonably practicable thereafter. Unless expressly agreed otherwise, all Product shall be delivered to Buyer’s named destination. Buyer shall be responsible for unloading Product off of the delivery vehicle (and all related costs) and bear all costs of storage and transportation thereafter. Delivery personnel shall not assist in the unloading of Product. Buyer gets two hours of free unloading time. After this grace period, the Buyer will be charged for “wait time” at $75.00 per hour. Deferral of shipment/delivery at the request of Buyer is subject to the approval of Seller. In the event of any such deferral of shipment/delivery, the full purchase price shall be invoiced and due on the originally designated Product completion date, and Seller may charge Buyer a storage fee for any deferral of delivery beyond ninety (90) days from the original invoice date.
Customer Service Policy
American Stalls is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
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